Give External Debt Collectors the Access They Need—Without Compromising Privacy

Date: 16 Apr 2025

Handing overdue accounts to a debt collection agency is sometimes the only way to move forward. But giving them what they need—without exposing the rest of your business—can be a challenge.

You might be sending spreadsheets by email, forwarding invoice copies, or worst of all, giving temporary access to your Xero account. These workarounds are slow, risky, and unprofessional.

Did They Pay (DTP) offers a cleaner, safer way.

It lets you grant debt collectors restricted access to the specific accounts you choose. They get the tools and data they need—without seeing anything they shouldn’t.

Why DTP is the best tool for managing external debt collection:

• No More Manual Prep
  Forget exporting spreadsheets or packaging invoice PDFs. With DTP, collectors log in and see live data straight from Xero. Everything’s already there—accurate and up to date.
• Control Access at Any Time
  You decide who gets access and when. Once the job is done, you can remove access instantly. No ongoing risk. No open doors.
• See Only the Right Clients
  Assign access only to the clients you want the collector to follow up on. They won’t be able to view or edit anything outside of those accounts.
• Access to Contact Details
  DTP pulls in client information from Xero, so the debt collector has what they need to reach out—without calling or emailing you for phone numbers and email addresses.
• Better, Faster Recovery
  When debt collectors have access to accurate, real-time data, they can act quickly. That means faster recovery times, fewer delays, and more professional communication with your customers.
• No Access to the Rest of Xero
  Your business stays protected. Collectors can’t view financial reports, bank feeds, or other sensitive data.

DTP helps you stay in control while allowing external professionals to get the job done.

It saves time, protects your data, and increases the likelihood of successful recovery.

If you’re working with debt collectors, DTP is the tool that makes the process safer, smarter, and more efficient.